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PLEASE LOOK AT THE FAQ BELOW FOR ANSWERS TO YOUR QUESTIONS BEFORE CONTACTING OUR TRUSTED CUSTOMER SERVICE CORGI, OTIS, USING THIS FORM!
Please wait a few hours for your confirmation to arrive and check your spam folders. If, after a few hours, your confirmation email still hasn’t arrived and isn’t in your spam/junk folder, contact Otis the Customer Service Corgi, using the form below and he’ll fetch it for you.
Once you've completed the obligatory "My Stands stuff is ordered!” Happy Dance, in-stock items are generally processed and shipped out approximately 10-14 business days after your order has been placed (some items may have a different shipping timeframe, so double-check the product description in your order).
You will receive a shipping confirmation as soon as your item ships. Items listed as “backorder” or “pre-order” on our website will begin shipping within 2-5 business days of their arrival at our warehouse. Most back-ordered items arrive at our warehouse within 2-3 weeks. But, there will be exceptions (the expected shipping timeframes will always be listed in the description section for every item in our store). If your order is delayed, it’s probably because you didn’t do the Happy Dance.
Patience is a virtue, so sit tight: pre-order items will typically ship 2-3 weeks after purchase. Please note the specific shipping window listed on each product page. Your order will be processed as soon as your item becomes available, and you will receive a shipment confirmation with tracking details.
If you decide it’s just not working out, we’ll take your items back—but we don’t want your sloppy seconds. All returned item(s) must be unused, unwashed, tagged, and in original condition. They must also never have been wrapped in bacon, because Otis has no restraint around bacon. All full-price merchandise is eligible for return within 30 days of delivery. But if you got it on sale, you’re stuck with it—all sale items are final sale. No returns. No exchanges. Learn to live with your choices.
Making a return? Send a message to Otis for a Return Authorization number before returning your items to our warehouse. Once your return item is received, please allow 3 to 7 business days for the processing of your refund. Refunds are for merch and any sales tax only; shipping charges aren’t refundable. Also, you’ll need to cover the return shipping postage.
Gender isn’t a binary; it’s a spectrum, and shirts aren’t gendered anyway, but these are the labels the fashion industry is currently using so go with us on this: Unisex t-shirts have a more relaxed fit, and ladies’ shirts are meant to be worn snug to the body. However, to keep from stifling your creativity, feel free to come up with new and interesting ways to wear our shirts: on your head, as pants—whatever floats your boat. Please refer to the size chart links on our product pages for the most accurate sizing.
Generally, in-stock items ship 10-14 business days after purchase. If your order also includes a back-ordered item, it won't ship until all items are available!
We’re thrilled to announce that, depending on the specific campaign and inventory, between 10% and 50% of the net proceeds of the sale of each item are donated to the Actor's charity. Factors such as volume production, costs of products offered, advertising, fulfillment, discounts, matching funds, and promotions factor into the final distributions, so the exact amount won't be known until quarterly donations are made to charities. If you would like 100% of your donation to go to the charity, we encourage you to visit the charities' websites and donate directly
Purchases made on shopstands.com are not eligible for a tax deduction.
Once you've completed the obligatory "My Stands stuff is ordered!” Happy Dance, in-stock items are generally processed and shipped out approximately 10-14 business days after your order has been placed (some items may have a different shipping timeframe, so double-check the product description in your order).
You will receive a shipping confirmation as soon as your item ships. Items listed as “backorder” or “pre-order” on our website will begin shipping within 2-5 business days of their arrival at our warehouse. Most back-ordered items arrive at our warehouse within 2-3 weeks. But, there will be exceptions (the expected shipping timeframes will always be listed in the description section for every item in our store). If your order is delayed, it’s probably because you didn’t do the Happy Dance.
Possibly. Or maybe not. We actually don’t know, because the various Customs agencies around the world make those decisions, and they stopped texting us back. We don’t like those fees, but they’re beyond our control, and they’re not covered by your purchase with us.
Don’t panic! Mix-ups happen sometimes. Please email Otis the Customer Service Corgi at support@shopstands.com with your name, email, and order number (the one we need starts with ST) and the correct item will be shipped out to you as soon as possible. You will be sent a prepaid shipping label to return the item you received by mistake. (No, you can’t keep it forever.)